managed Services

Capitol Hill Systems' managed services helps organizations transfer the day-to-day management responsibility of several applications and IT functions as a strategic method for effective and efficient operations and also lower the total cost of ownership. Capitol Hill Systems will take direct oversight of the systems and/or applications being managed to ensure smooth running, accountability for the functionality and performance of managed service without customers loosing visibility and control of those applications and/or services.  

Capitol Hill Systems Managed Services includes many services primarily categorized as –

Backup and Disaster Recovery

This service includes among other things the following critical functions:

• Creating systematic scheduled backups by determining various business functions, transaction load times, hold backup, cold backup, etc.

• Performing period restore tests to ensure the quality of the backups

• Organizing and Managing storage space for optimal use and reduce the cost of storage

• Geographic redundancy and security of backups

Network Management & Monitoring

• Proactive monitoring to ensure that the network and the services that the network provides are up and running smoothly. Use monitoring tools to spot problems as soon as possible, that is, preferably before end users are affected

• Network Administration will ensure that we are keeping track of resources in the network and how they are assigned and used.  This service includes performing of all the necessary functions of "housekeeping" for having the network under control

• Network Maintenance will ensure that upgrades and repairs are tracked and performed timely. This also includes patch management on devices and also corrective and preventive measures to make sure that the managed network runs optimally by monitoring and adjusting device configurations

• Network Performance and Bandwidth Monitoring to ensure that the network and bandwidth utilization in the organization is line with the Internet Usage Guidelines and Policies of the organization

Systems and User Management

• Maintaining records of hardware procurement, Annual Maintenance Contract renewals, Hardware Vendor coordination, etc.

• Software Inventory management, installation and upgrades

• User Management, Security Policy Management and Monitoring

• Anti Virus and Malware Management

• Fault Management to troubleshooting, error logging and perform any data recovery

Software Production Support and Maintenance

• Provides various levels of support based on Service Level Agreements (SLA) defined as per the criticality of the application

• Ticket Management

• Patch Management and Configuration Management of point releases

• Implementation of enhancements and fixes

Key customer benefits of our Managed Services offering:

• Customer peace of mind with proactive monitoring

• Single point of contact for all network issues

• Defined Service Levels for all services

• Known costs for management

• No costs for building own management and reporting systems

• Lower Total Cost Ownership (TCO) for client